Refund policy
Returns
You can return unused items in their original condition within 30 days of delivery for a refund to your original payment method.
To start a return, email help@pleinscout.com with your order number. We'll reply with where to send it. Please don't mail anything back before you hear from us.
Return shipping is paid by the customer, unless the item arrived damaged, defective or wasn't what you ordered.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and cover the shipping.
What can't be returned
- Opened paint, pastels or other consumables
- Used sketchbooks, paper or panels
- The PleinScout Pro membership included with a kit, once it has been activated
Refunds
Once your return arrives and we've checked it, we'll email you and refund your original payment method. Your bank may take a few business days to show it.
Pre-orders
You can cancel a pre-order, such as the field bag, for a full refund any time before it ships. Email help@pleinscout.com with your order number.
Returns from Canada
Canadian customers pay the return postage, unless the item arrived damaged, defective or wasn't what you ordered. We refund the item price. We can't refund Canadian duties, taxes or Canada Post fees you paid on delivery, but you may be able to claim the duties and taxes back from the Canada Border Services Agency.
Questions? Email help@pleinscout.com.