Shipping policy

We ship from San Diego to the US and Canada. Rates are shown at checkout, and US orders of $89 or more ship free. Each item's page says when it ships: art supplies usually ship within 5–7 business days, and pre-orders ship on the date shown. Once your order is with the carrier, delivery times are up to them, but if a package is lost or arrives damaged, email us and we'll make it right.

Orders to Canada go by USPS international mail, and Canada Post delivers them. Free shipping is for US orders only. Our prices don't include Canadian GST/HST, import duties or Canada Post's handling fee. Canada Post may collect these when your package arrives. Delivery usually takes one to two weeks after we ship. If you return something from Canada, you pay the return postage, unless the item arrived damaged or wrong.

Questions about shipping: help@pleinscout.com